Terms and conditions

my.crawley.gov.uk. is owned and managed by Crawley Borough Council. This page and any pages it links to explains my.crawley.gov.uk’s terms of use. You must agree to these to use my.crawley.gov.uk.

Crawley Borough Council may update the terms at any time without notice. Review them regularly to ensure you are aware of any changes.

You will agree to any changes if you continue to use my.crawley.gov.uk after the terms and conditions have been updated.

When using my.crawley.gov.uk, you shall not post or send to or from the websites anything:

• you have not obtained all necessary consents to use, if required
• that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy
• which may cause annoyance or inconvenience to others
• which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom
• which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data

You can use my.crawley.gov.uk to access online services and transactions from Crawley Borough Council.

Some council services may have their own terms and conditions which also apply - read these before you use the service.

The copyright and material on these websites is owned by Crawley Borough Council. The copyright laws of the United Kingdom protect it.

You can copy any information for your own personal use. But you may not republish, transmit, store, reproduce, communicate or make available to the public any of the information on this website without our permission.

We provide links to websites maintained by other organisations as part of our service, but we cannot accept any liability for their accuracy or content, nor do we endorse any externally-linked sites. We cannot guarantee that these links will always work. We do not have any control over the availability of linked pages, documents or websites.

Crawley Borough Council will use reasonable efforts to ensure that the information on these websites is accurate. However, we cannot guarantee the accuracy of all information and we will accept no liability for any loss or damage incurred.

We are not liable for any loss or damage that may come from using my.crawley.gov.uk. This includes:

• any direct, indirect or consequential losses
• any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
• the use of my.crawley.gov.uk and any websites that are linked to or from them
• the inability to use my.crawley.gov.uk and any websites that are linked to or from them

You can ask for content to be removed from my.crawley.gov.uk. We will remove content if it:

• is needed in order to comply with data protection legislation covering the rights and freedoms of individuals
• breaches copyright laws, contains sensitive personal data or material that may be considered obscene or defamatory

Contact us at webmaster@crawley.gov.uk to ask for content to be removed. You will need to send us the web address (URL) of the content and explain why you think it should be removed. We will reply to let you know whether we’ll remove it.

Last updated 26 August 2026